Select a destination folder for the Support Package file.ĩ. Click OK to return to the Create Support Package dialog box.Ĩ. For example, describe what happened list the last few actions you took.Ħ. Enter any comments that could be helpful to support staff. The optional content differs for solo and for Teamwork projects:ĥ. (The Default content is included automatically here, choose any additional items to include in the package.) In the appearing dialog box, check the boxes of the items to include. To include other items as well, choose Custom, then Package Content.
The Client Only option is for Teamwork projects: it excludes the logs and Model files from the Server, and sends the Model and Log files only from the Client. For a solo project, the Default content includes log files and crash info files.įor a Teamwork project, the Default content includes log files, crash info files, and your local copy of the project. Select the package content to be sent.ĭefault content is recommended.
To choose a different project, click the Browse (.) button.įor a Teamwork project: You must select a BIMcloud, then select the Teamwork Project whose files you want to send.Ĥ. Your most recently closed project is shown in the Project field. The Create Support Package dialog box appears:Ĭhoose either Solo Project or Teamwork Project. (You will also be prompted to Save or Send and Receive changes, where applicable.)ģ. You are prompted to close any open projects. From the ARCHICAD Help menu, select Create Support Package.Ģ. (At this point, you can proceed or cancel as you prefer.)ġ. In the case of Teamwork projects, certain problems - errors during Send, Receive, or Saving the local copy - will automatically bring up the Support Package interface. twsupport for Teamwork projects) that you can easily send to Graphisoft for troubleshooting. The Support Package function is a utility that automatically gathers the necessary data and stores it in a single file (.support for solo projects or. The relevant files might be located on a BIMcloud as well as on client machines, in various folders. If you encounter an error in a project that requires technical support, the problem can be resolved much more efficiently if the support personnel can view the problematic project files.
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